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Microsoft Solutions for Higher Education

Microsoft Solutions for Higher Education

Dynamics 365 for Service and Marketing helps higher education institutions manage the 50-year student journey, from marketing, recruitment, to alumni.

Dynamics 365 helps higher education institutions manage the 50-year student journey.

The world of education has changed. Higher education has gone global, courses are online, and competition is vast in the private education sector. 

Educators are under increasing pressure to attract, recruit, and retain the best students and researchers in order to secure vital funding and future customers.

Microsoft Dynamics for Higher Education delivers the necessary tools for institutions to attract students more efficiently, improve their experience throughout their studies, and maintain ongoing relationships as alumni.


One solution for the entire student journey

The Microsoft Solution for Higher Education is tailored for the 50 year student journey. It can provide a single shared 360 degree view of students from when they first click on your website, through to becoming alumni. It also provides tools to help manage student requests through that journey.


Managing the student journey

  • Attract students: empower your team to plan and deliver marketing campaigns, events and information across channels and measure the responses. Microsoft Dynamics has multi-language capabilities which means your team can engage internationally. You can add Microsoft Social Engagement tools to help you monitor sentiment, address any complaints and create a conversation across social media channels.
  • Recruit students: process applications efficiently and deliver a better student experience. Microsoft’s highly visual dashboards and in-depth reporting help you to identify which programs are connecting with prospective students. It helps you to see potential problems and make strategic decisions.
  • Service students: case management empowers your staff to deliver the best student experience possible by efficiently resolving any student issues. CRM’s service dashboards deliver the information that your team need to solve student problems quickly, and helps management track and monitor service levels. Service intelligence can then identify patterns in the data, and make recommendations on how best to solve problems, and even identify them before they happen.
  • Alumni and stakeholder management: manage every aspect of your alumni and stakeholder relationships.



  • Flexible deployment: deploy on-premises, or in the cloud on Australian data centres ensuring data sovereignty and meets all statutory requirements.
  • Designed for mobile devices: empower your team to work on the go.
  • Speedier ROI: with a familiar user-friendly interface, get your team up and running quickly with limited training
  • Peace of mind: it’s a proven trusted solution used by universities in Australia and around the world.
  • Superior integration with Microsoft business applications: helps you make the most of your current investment in Microsoft technology with seamless integration with the productivity applications your team uses everyday including Office 365, Skype for Business, SharePoint, Power BI, and Microsoft Dynamics 365 for Operations.
  • Designed for future growth: help ensure your systems are future ready by choosing a solution that can incorporate emerging technologies including IoT, machine learning, and Big Data and analytics.

Watch this video to find out more about our Microsoft Solution for Higher Education.

To talk to us about Microsoft Dynamics email us at or call us on 1300 197 960.

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