COVID-19 has proved that customer behavior and expectations can shift instantly. Organisations need to stay agile especially in the age of digital where the voice of the customer is amplified. Organisations that don’t stay on top of these shifts will struggle in the new reality.

Powered Marketing, Sales and Service helps you put consumers at the heart of your decision making. It uses pre-configured cloud technology to help you answer questions such as:

  • How do I reduce the burden on my relationship managers?
  • Can I use data-driven insight to sell more?
  • Can I do more of the right thing at the right time?
  • How quickly can I reduce unwanted customer attrition?
  • How do I better control risk and regulation?

Choose to focus on experience

Our truly integrated Marketing, Sales and Service solution offers:

  • A jump start to your front office digital transformation
  • Immediate access to leading sales and service practices and processes
  • Validated customer experience solutions with proven real-world usability
  • Reduced implementation risks and enhanced ROI
  • High-touch change management and employee experience
  • A solid platform for continuing evolution and progress

What could the future look like?

  • Consumer, influencer and predictive led
  • Sell experiences and services solutions through story telling and social selling
  • Experience delivery by cross functional, collaborative (alliance) teams
  • Powered by machine learning and AI.

KPMG Powered Enterprise | Marketing, Sales and Service is enabled by market leading platforms, including Microsoft and Salesforce.

Find out how Powered Marketing, Sales and Service can help you

What’s in the box?

Powered Enterprise provides you with three integrated elements for transformational success. Using our tried and tested operating model, implementation suite of tools and ongoing evolution services you can choose your desired functional outcomes then make them a reality.

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