The Future of Frontline Operations report

Download our report to learn about a new way of thinking and working to transform your field service operations.

A new way of thinking and working to transform your field service operations.

Frontline engineer checking data

KPMG’s The Future of Frontline Operations report provides a holistic view of the suite of capabilities required to modernise your field service operations. It introduces new ways of thinking and working to improve the safety and reliability of work, reduce the cost and complexity of operations, drive agility through your operating model, realise the full benefit of technology investments and increase thorough, wide ranging, broad visibility and control of field services delivery.

At the core of our approach is the KPMG's Frontline Operator Capability Framework, which applies a systems-thinking approach, with the impact on your individual frontline operator at the centre. This framework-based approach avoids unintended consequences as an outcome of any changes to your overall operating model.

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