Now in its 22nd year, the Harvey Nash / KPMG CIO Survey 2020 is the largest IT leadership survey in the world, with over 4,200 responses from CIOs and technology executives across 83 countries (including 265 from Australia).
This year’s report references both pre-COVID-19 findings as well as during COVID-19 responses. Together they give us a unique insight into the before, during, and continuing aftermath of the pandemic.
There is no doubting the pandemic’s dramatic effect on almost every aspect of business and life. The pandemic exposed a growing digital divide, shifted some priorities, and amplified many of the challenges that the IT organisation faced prior to COVID-19. However, fundamentals also remain, such as the top two priorities for boards – improving operational efficiency and improving customer engagement – both long-standing priorities of the technology leader.
Some entered the pandemic better positioned to pivot and scale into new opportunities. In our special report, IT in the New Reality, we share four models of economic recovery patterns. While recovery will be unique to each country, sector and company – common to all is the urgency to act decisively.
Read the Executive Summary (PDF 50KB)
Read the KPMG Special Report (PDF 110KB)
Read the Insurance Sector Report (PDF 453KB)
Read the Asset Management Sector Report (PDF 443KB)
Read the Banking Sector Report (PDF 392KB)
View the CIO Survey Infographic (PDF 172KB)
Read the Australian Media Release
Download the full KPMG CIO Survey 2020 report (PDF 3MB)