Part of KPMG's series COVID-19: Insights for CIOs and IT executives on considerations for building IT and business resilience in challenging times.

All paths lead to a more digitally connected world

All industries and markets will take different paths and speeds into the new reality, however all will emerge to a world that’s more digitally connected.

We explore how the digital foundations – cloud, network and modern infrastructure components – of a more connected world will underpin enterprises’ ability to successfully navigate the change.

The shift to cloud-native and public cloud has accelerated so you need to consider what strategies to put in place as the world moves forward.

All things remote

A sudden and massive increase in the number of people working remotely has caused major strains on digital infrastructure, whether that be residential, commercial or government. Employees and consumers expect seamless digital experiences and solutions, and both groups have low tolerance for performance issues and outages. Although the NBN rollout has helped with access to bandwidth there will continue to be increased demand for greater bandwidth and connectivity options – for example 5G PCs should be anticipated and expected now, not in five years. The same goes for mobile devices, the future of remote workplace capability, integrated SaaS collaboration tools as well as highly secure PaaS solutions. Carefully and purposefully embedding these initiatives into operating models and roadmaps now will pay off in the immediate future.

Optimising cost while delivering on the new reality

Many organisations are actively managing cash flow and expenses, and have taken steps to reduce operating costs. With a shift to increased remote working, we are also seeing a considerable increase in data used through company-funded data plans. Instead of investing in upgrading older infrastructure and data centres, IT leaders can look to conserve capital and make the move to the cloud to satisfy near-term demand for digital services. For many organisations, optimising and right-sizing infrastructure capacity and spend is critical. Some immediate levers to pull include: review and upgrade virtual machines, shutdown and right-size unused or under-utilised compute instances, move to containers, move to PaaS and move to an optimal pricing model for workloads.

Resiliency in the hybrid, multi-cloud environment

Being agile is good, but organisations also need to be resilient and make well-informed, risk-based decisions for the betterment of the enterprise. We covered technology resiliency previously, outlining key imperatives to protect and preserve business continuity through resilient technology. In short, it highlighted that as organisations navigated the immediate restrictions caused by COVID-19, they were pressed to scale up to the surge in use of digital channels, the potential increase of cyber threats and ways to accommodate remote working.

When considering resiliency in the hybrid, multi-cloud environment, it’s critical to disperse risk, increase work-load relevancy, and gain flexibility. It’s also important to consider diversifying from a single provider model to a multi-cloud option. Be sure to factor in the cost of re-engineering and/or re-architecting if you move to a new environment and what the risks are that you might need to account for.

There is no doubt that cloud and modern infrastructure solutions will be an essential part of the path towards a post-pandemic reality. Take this time to examine your entire strategy and ask yourself the following questions:

  • Are your cloud and network strategies delivering the speed and flexibility you require?
  • Is your environment enabling the secure, connected and seamless experience your users demand?
  • Is your architecture built to take advantage of a much broader digital ecosystem within the next year?
  • How confident are you that you have optimised spend on your current infrastructure environment?


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COVID-19: Insights for CIOs and IT executives series