Businesses will need to adopt digitisation, make better use of data to drive informed and real time decisions, implement the use of AI and adapt to their customers massive shift to interacting through digital channels.
The COVID-19 pandemic has created unique challenges which a robust focus on technology can help address. By taking action in a number of priority areas, technology leaders can assist their organisations to respond to immediate operational, customer, employee, and financial disruptions, maintain business continuity as new challenges emerge, and realise a quick and competitive recovery after the crisis.
While all organisations are experiencing similar short- and long-term macro-economic conditions created by COVID-19, each will move through its own reaction, resilience, recovery and new reality phases in different ways. However, there will be different priorities and pathways for every organisation depending on sector, company, region and maturity of IT operating model.