There has always been a need for organisations to build resilience into every business model, and the magnitude of the impacts of COVID-19 has further highlighted this need.

There are a number of critical factors that need to be considered for a prompt response to any crisis, including the ability to:

  • review and test your incident response plan to manage the potential financial, legal, reputational, data and PR impacts and identify the advisors to support your response to a significant incident;
  • review key risks, model the impact on working capital and liquidity, and prioritise contingency planning;
  • create a governance structure to allow senior executives and the Board to maintain a strategic and cross-functional approach to crisis management for an extended period;
  • identify your minimum viable business model, critical controls, core processes, key customers, products and suppliers;
  • determine your key staff, their deputies, how they are supported and their minimum viable requirements;
  • consider how you would handle a second concurrent incident and the interdependence and impact of multiple risk incidents;
  • conduct a periodic simulation of crisis incident management and response.

Preparation for crisis management is vital to the survival of an organisation’s operations.

Timely insights

Below is the latest selection of expert insights and analysis related to operational crisis management in the time of COVID-19.

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