Businesses have always had a social responsibility to our communities, and after the immediate COVID-19 challenges, they will have their part to play in the recovery process.
There are a number of flow-on effects that will continue to grow and affect individuals and communities. Large scale lay-offs and job losses have led to issues paying for basic human essentials such as food, water, shelter and electricity. Those facing hardships are more vulnerable with the access to resources, funding and volunteers drying up. Isolation has created a stark increase in mental health concerns and domestic violence cases. While remote and regional communities, or indigenous communities are struggling with increased risk and limited access to health resources.
Corporate businesses will need to consider welfare and payment programs to assist those facing hardship and vulnerability access basic human rights, and supporting their workforces to deal with personal challenges.
Australia's retail energy market needs to take an empathetic approach to customer management in a period of increased hardship and vulnerability.
Energy retailers needs to take an empathetic approach to customer management.
To meet increasing customer expectations, transforming to a customer centric supply chain and staying ahead of customer trends is a differentiator.
A customer centric supply chain enables service differentiation in a competitive market.
Businesses play a critical role in ensuring a people-centred approach to decision-making to appropriately prevent, mitigate and remediate harm.
Businesses play a critical role in ensuring a people-centred approach to decision-making.
Our research shows that investing in the customer relationship in times of difficulty will be repaid by enduring customer loyalty.
Investing in customer relationships in times of difficulty will be repaid by enduring customer loyalty.
KPMG report providing practical questions for assessing the trustworthiness of an organisation, along with strategies to engender trust.
Questions to assess an organisation's trustworthiness and strategies to engender trust.