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The retail sector: waving not drowning

The retail sector: waving not drowning

As consumers change their priorities, retailers need forward looking strategies to survive and thrive. A greater focus on sustainability and weighing up online vs store experience to keep match fit were all key themes at KPMG's 2019 ‘Waving not Drowning’ annual retail briefings.


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Around 400 people heard from guest speakers Richard Murray, CEO of JB Hi-Fi in Melbourne and Sydney and Alice Barbery, CEO of Universal Stores in Brisbane, alongside KPMG professionals.

The discussion centred around the key retail trends and the balance and connection between physical and online and how these issues are being addressed in the market to meet customer needs.

Watch this short video for thoughts from:

  • Lisa Bora, Customer, Brand & Marketing Advisory, KPMG
  • Jane Cohen, Retail Strategy, KPMG
  • Matt Darby, National Sector Leader, Retail, KPMG
  • Rowan Hodge, CEO, Andersons
  • James Stewart, Restructuring & Turnaround Services, KPMG
  • Russell Zimmerman, Executive Director, Australian Retailers Association




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KPMG International Cooperative (“KPMG International”) is a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm.

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