Continuous evolution is the norm today. Whether facing technology and digital disruptors, changes in workforce skillsets or the transformation of operating models, supply chain executives can be certain: the ways of the past century will not position you as a leader in this century.

So what does it is take to be a business with a 21st century supply chain amidst these changes?

Future-ready supply chains are customer-centric, can operate in the ever-changing digital world with agility and do so profitably in order to be a revenue driver for the business. KPMG believes that future success for supply chain depends upon being purpose-built and built to last.

The agenda for the future of supply chain

As they shift towards customer-centric offerings with demand-driven and automated networks, supply chain operations will see significant disruption across six key areas:

  • supply chain 'as a service' platforms
  • workforce of the future
  • future-ready supply chain capabilities
  • supply chain cognitive decision centres
  • micro supply chains
  • customer-centric supply chains. 

Logistics podcast

In this episode of the KPMG Customer First podcast, host Lisa Bora, Partner within KPMG’s Customer, Brand & Marketing Advisory business, and her guests focus on the logistics sector, which is facing unprecedented challenges with the changing expectations of customers and heightened focus on delivery. They discuss long-lasting changes that retail and CPG sectors need to address, from last mile and reverse logistics to orchestrating eco-systems, the difficulties of fulfilment for small businesses as well as growing customer expectations and feedback challenges are all considered.

Business as usual is not an option

The biggest limitation for supply chains is no longer technologies and what they can do, but rather the imagination of the people who leverage them. As enterprises around the world are facing a perfect storm of change, today’s supply chain leaders must transform business models, organisational structures and operations to thrive today and in the future by being customer-centric, embracing emerging technologies and leveraging advanced data analytical capability.