The aged care sector and wider age services industry is at a critical stage in its development and now needs to do things differently in order to continue being a vital, viable and trusted part of Australia’s social and economic fabric.
Many people in the age services industry from aged care providers to technology companies are keen to drive innovation and create lasting improvements. However, these have been isolated pockets of success while overall, attempts to innovate at a system-wide level have not been possible.
As a Foundation Partner of innovAGEING, Australia’s innovation network for the age services industry, KPMG set out to understand the innovation challenges and opportunities across the industry.
This report highlights the views from a series of roundtables where industry leaders were encouraged to share their barriers to innovation – and how we can start to overcome them, together.
Collectively we must understand why innovation is not a deeply embedded part of the industry’s DNA and then make one or two practical steps forward. In such a complex and important part of our society, this is no longer just about government, aged care providers, regulators or startups. Everyone has a role to play and all parts of the industry must communicate more, collaborate and take joint ownership.
As the ageing population grows over the coming years, we must make long-lasting changes now to underpin the long-term sustainability of the industry and improve the lives of older Australians.
Customer-centric, practical and collaborative approaches to innovation are needed to meet the needs of the elderly and their families.
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