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Transform your business around your customers to create a borderless organisation, where people, processes, assets and technology interact for new levels of productivity and value creation. Future success means being connected to customers, to market dynamics and digital signals, to employees, to channel and business partners and aligning across the front, middle and back offices.

KPMG Connected Enterprise provides cutting-edge sector insights, maturity diagnostics, sector blueprints, target operating models and methods to support an accelerated transformation journey.

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Twice as likely to succeed

Independent research shows that there are eight capabilities that create a Connected Enterprise. Those organisations that invest purposefully in these capabilities are twice as likely to meet customer expectations, achieve their objectives and deliver return on investment.*

* A study conducted by Forrester on behalf of KPMG, 2016, 2018-2019

Take the free diagnostic assessment

The KPMG Connected Enterprise Maturity Assessment Diagnostic tool can help you benchmark your company against industry best practices and reveal the hidden opportunities and challenges that may affect your ability to become a connected enterprise.

Answer key questions to assess how customer-focused your business is in each of the eight capabilities.

The Connected Enterprise journey

KPMG Connected Enterprise offers a sustainable, risk-optimised route to successful customer experiences, from strategy through execution, that helps organisations achieve the following:

  • generate business value at every stage of the transformation journey
  • build an insights-driven, digital and customer-centric business
  • empower and enable teams to align the organisation for agility and performance
  • engineer secure architectures to enable agile, high-speed innovation
  • Employees

    Connecting and empowering their employees to deliver on the customer promise

  • Market dynamics and digital simple

    Connecting to market dynamics and digital signals

  • Customers

    Connecting to their customers with compelling value propositions, opportunities and interactions

  • Front, middle and back office

    Connecting their front, middle and back offices to execute the customer growth agenda

  • Channel and business partners

    Connecting the ecosystem of business partners to jointly deliver on commitments to customers

Our approach, looking through five lenses

There are five lenses that we believe organisations should look through when considering future success.

With the customer at the core, there are five critical questions that organisations should ask themselves:

  1. Are you connecting your customers with compelling value propositions, opportunities and interactions?
  2. Are you connecting and empowering your employees to deliver on the customer promise?
  3. Are you connecting your front, middle and back offices to execute the customer growth agenda?
  4. Are you connecting your ecosystem of business partners to jointly deliver on commitments to customers?
  5. Are you connecting to market dynamics and digital signals?

Eight capabilities, twice as likely to succeed

The eight capabilities of the KPMG Connected Enterprise deliver tools, methods and frameworks to achieve a new, better business-as-usual with agility and accelerated innovation.

To learn more, select each capability to access a summary video and corresponding capability summary.

  • 2xImpact