Independent research shows that there are eight capabilities that create a Connected Enterprise. Those organisations that invest purposefully in these capabilities are twice as likely to meet customer expectations, achieve their objectives and deliver return on investment.*
*A study conducted by Forrester on behalf of KPMG, 2018-2019
Seventy percent of Australian leaders say they are personally responsible for overseeing cross-functional alignment in a way their predecessors were not.
KPMG Connected Enterprise offers a sustainable, risk-optimised route to successful customer experiences, from strategy through execution, that helps organisations achieve the following:
The eight capabilities of the KPMG Connected Enterprise deliver tools, methods and frameworks to achieve a new, better business-as-usual with agility and accelerated innovation. To learn more, download our capability summaries:
There are five lenses that we believe organisations should look through when considering future success.
With the customer at the core, there are five critical questions that organisations should ask themselves: