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Twice as likely to succeed
Independent research shows that there are eight capabilities that create a Connected Enterprise. Those organisations that invest purposefully in these capabilities are twice as likely to meet customer expectations, achieve their objectives and deliver return on investment.*
*A study conducted by Forrester on behalf of KPMG, 2018-2019
Seventy percent of Australian leaders say they are personally responsible for overseeing cross-functional alignment in a way their predecessors were not.
The Connected Enterprise journey
KPMG Connected Enterprise offers a sustainable, risk-optimised route to successful customer experiences, from strategy through execution, that helps organisations achieve the following:
- generate business value at every stage of the transformation journey
- build an insights-driven, digital and customer-centric business
- empower and enable teams to align the organisation for agility and performance
- engineer secure architectures to enable agile, high-speed innovation
Eight capabilities, twice the impact
The eight capabilities of the KPMG Connected Enterprise deliver tools, methods and frameworks to achieve a new, better business-as-usual with agility and accelerated innovation. To learn more, download our capability summaries:
- Insight-driven strategies and actions (PDF 2.6MB)
- Innovative products and services (PDF 2.8MB)
- Experience-centricity by design (PDF 2.6MB)
- Seamless interactions and commerce (PDF 2.7MB)
- Responsive operations and supply chain (PDF 2.6MB)
- Aligned and empowered workforce (PDF 2.8MB)
- Digitally-enabled technology architecture (PDF 2.7MB)
- Integrated partner and alliance ecosystem (PDF 2.6MB)
Our approach, looking through five lenses
There are five lenses that we believe organisations should look through when considering future success.
With the customer at the core, there are five critical questions that organisations should ask themselves:
- Are you connecting your customers with compelling value propositions, opportunities and interactions?
- Are you connecting and empowering your employees to deliver on the customer promise?
- Are you connecting your front, middle and back offices to execute the customer growth agenda?
- Are you connecting your ecosystem of business partners to jointly deliver on commitments to customers?
- Are you connecting to market dynamics and digital signals?
