COVID-19 has been a catalyst for digital transformation. It has compelled organisations, regardless of their operating model, to immediately leverage new technologies and ways of working. Organisations now need to imagine their future, and position themselves for the new reality. Accelerating digital transformation is more important than ever.
A future-ready, connected organisation will have the capabilities to quickly respond to market signals and pivot to capitalise on opportunities as they arise. Future success means being connected to customers, to market dynamics, to employees, to channel and business partners and aligning across the front, middle and back offices.
KPMG Connected Enterprise offers a sustainable, risk-optimised route to achieving customer centricity, from strategy through execution, which helps organisations achieve the following:
Connecting and empowering their employees to deliver on the customer promise
Connecting to market dynamics and digital signals
Connecting to their customers with compelling value propositions, opportunities and interactions
Connecting their front, middle and back offices to execute the customer growth agenda
Connecting the ecosystem of business partners to jointly deliver on commitments to customers
There are five lenses that we believe organisations should look through when considering future success.
With the customer at the core, there are five critical questions that organisations should ask themselves:
The eight capabilities of the KPMG Connected Enterprise deliver tools, methods and frameworks to achieve a new, better business-as-usual with agility and accelerated innovation.
To learn more, select each capability to access a summary video and corresponding capability summary.
Independent research shows that there are eight capabilities that create a connected enterprise. Those organisations that invest purposefully in these capabilities are twice as likely to meet customer expectations, achieve their objectives and deliver return on investment.*
* A study conducted by Forrester on behalf of KPMG, 2016, 2018-2019