Transform your business around your customers to create a borderless organisation, where people, processes, assets and technology interact for new levels of productivity and value creation. Future success means being connected to customers, to market dynamics and digital signals, to employees, to channel and business partners and aligning across the front, middle and back offices.
KPMG Connected Enterprise provides cutting-edge sector insights, maturity diagnostics, sector blueprints, target operating models and methods to support an accelerated transformation journey.
Independent research shows that there are eight capabilities that create a Connected Enterprise. Those organisations that invest purposefully in these capabilities are twice as likely to meet customer expectations, achieve their objectives and deliver return on investment.*
* A study conducted by Forrester on behalf of KPMG, 2016, 2018-2019
The KPMG Connected Enterprise Maturity Assessment Diagnostic tool can help you benchmark your company against industry best practices and reveal the hidden opportunities and challenges that may affect your ability to become a connected enterprise.
Answer key questions to assess how customer-focused your business is in each of the eight capabilities.
KPMG Connected Enterprise offers a sustainable, risk-optimised route to successful customer experiences, from strategy through execution, that helps organisations achieve the following:
Connecting and empowering their employees to deliver on the customer promise
Connecting to market dynamics and digital signals
Connecting to their customers with compelling value propositions, opportunities and interactions
Connecting their front, middle and back offices to execute the customer growth agenda
Connecting the ecosystem of business partners to jointly deliver on commitments to customers
There are five lenses that we believe organisations should look through when considering future success.
With the customer at the core, there are five critical questions that organisations should ask themselves:
The eight capabilities of the KPMG Connected Enterprise deliver tools, methods and frameworks to achieve a new, better business-as-usual with agility and accelerated innovation.
To learn more, select each capability to access a summary video and corresponding capability summary.