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Local government – Customer and technology transformation program

Local government: Customer & technology transformation

In May 2019, KPMG sponsored the Public Sector Network’s Local Government Transformation Series, events focusing on customer and technology transformation.

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Customer and technology transformation: KPMG and PSN report

Creating connected councils

This event series was delivered across six cities in Australia and New Zealand to benchmark the key challenges faced by local government areas (LGAs) in each state, and develop a comprehensive report on the findings.

During the series, we heard from local government experts from across the spectrum, including chief executive officers, planners and policy makers, consultants and community leaders, discussing the:

  • roadmap needed for successful transformation
  • importance of holistic strategy
  • need for collaboration
  • importance of engagement with citizens and local communities.


Our report explores common themes and challenges, and provides insights from series participants.

© 2020 KPMG, an Australian partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved. Liability limited by a scheme approved under Professional Standards Legislation.

KPMG International Cooperative (“KPMG International”) is a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm.

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