Customer and technology transformation in local government – podcast

Customer, technology transformation in local govt

The KPMG and PSN report, Customer and Technology Transformation in Local Government, examines the benefits and challenges councils are facing in their transformation programs. Toni Jones, KPMG Local Government Lead, and Luke Heine from KPMG Enterprise discuss the findings.


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"The top 3 priorities for local councils are addressing customer experience, digitisation and modernising their technology."

"Councils need to integrate their front, middle and back office systems and processes for optimal benefits."

Toni Jones
Partner, KPMG Enterprise


"No single council has every single capability in house. We're seeing mixed models and skills sharing to ensure adequate resourcing."

"Take your people with you. Investment in change management is important."

Luke Heine
Associate Director, KPMG Enterprise

Creating connected councils

Read further insights from the KPMG and Public Sector Network's Local Government Transformation Series Report: Customer and technology transformation program in local government.

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