Heavy equipment company increases business efficiency with Microsoft Dynamics

Driving business efficiency with Microsoft Dynamics

Our client is a heavy machinery giant that supplies and supports mining, construction and utility equipment, and employ more than 2,000 workers in Australia. With almost 50 years in the Australian market, the client has become a market leader because they are driven by their customers’ success.

John Munnelly

Partner, Global Microsoft Business Applications Lead

KPMG Australia


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Close-up of tyres on a mining truck

Business challenges

The Australian mining boom in the last 15 years has fuelled growth in the mining industry but also attracted more players in the fiercely competitive market. In order to become more indispensable to their customers, the client needed to increase their levels of customer service and better support their customers’ strategic plans. They recognised that their former ERP system inhibited their ability to anticipate, communicate and satisfy the after-sale needs of their customers across all customer-facing business activities.

The inability for their old system to provide the information management that staff needed meant that over the years mini-systems based on Excel, Access and other client-based technologies were set up to run their own departments and operations. This meant that they didn’t have one source of the truth, had multiple systems to support and knowledge of these systems was lost through staff turnover.

The solution

They chose Microsoft Dynamics AX coupled with an industry specific solution from third party software vendor Annata, to run their business with the help of KPMG. They now have 2000 users live and happy using the heavy equipment industry solution and have seen a 20 percent increase in business process efficiency.

Our client has been able to focus on their business objectives around being indispensable to their customers and since implementing Microsoft Dynamics AX now have the power to:

  • have a better insight into their customers’ needs
  • manage their inventory and supply chain comprehensively and efficiently
  • manage their assembly and remanufacturing activities comprehensively and efficiently
  • measure performance across key indicators
  • improve their customer service around service speed and choice.

This solution allowed them to confidently replace all of its redundant and end-of-life systems, saving them money and costs in infrastructure support.

KPMG Australia acknowledges the Traditional Custodians of the land on which we operate, live and gather as employees, and recognise their continuing connection to land, water and community. We pay respect to Elders past, present and emerging.

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