Our client is a heavy machinery giant that supplies and supports mining, construction and utility equipment, and employ more than 2,000 workers in Australia. With almost 50 years in the Australian market, the client has become a market leader because they are driven by their customers’ success.
The Australian mining boom in the last 15 years has fuelled growth in the mining industry but also attracted more players in the fiercely competitive market. In order to become more indispensable to their customers, the client needed to increase their levels of customer service and better support their customers’ strategic plans. They recognised that their former ERP system inhibited their ability to anticipate, communicate and satisfy the after-sale needs of their customers across all customer-facing business activities.
The inability for their old system to provide the information management that staff needed meant that over the years mini-systems based on Excel, Access and other client-based technologies were set up to run their own departments and operations. This meant that they didn’t have one source of the truth, had multiple systems to support and knowledge of these systems was lost through staff turnover.
They chose Microsoft Dynamics AX coupled with an industry specific solution from third party software vendor Annata, to run their business with the help of KPMG. They now have 2000 users live and happy using the heavy equipment industry solution and have seen a 20 percent increase in business process efficiency.
Our client has been able to focus on their business objectives around being indispensable to their customers and since implementing Microsoft Dynamics AX now have the power to:
This solution allowed them to confidently replace all of its redundant and end-of-life systems, saving them money and costs in infrastructure support.
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