Australia's water sector is facing complex challenges as it balances an agenda of Smart Cities, Internet of Things (IoT) technologies, big data, analytics, cyber security and other converging technologies that will alter how it delivers water services to customers.
Digital Water Metering (DWM) and Intelligent Water Networks (IWN) have long been a topic of conversation. However, the business case for investment differs between water businesses, with many still conceptualising the role that DWM will play in service provision, customer service, and operations management.
With a market outlook of reduced revenue forecasts, government pressure for efficiency savings, and increased customer demands for service quality, are water businesses wise to deliberate on the value of DWM too long?
KPMG has developed a Water Business Digital Metering Readiness framework which provides a structured approach for determining how water businesses can adapt to meet the demands of digital metering.
In our paper, we discuss the drivers for change towards digital water metering, the technology on offer, some lessons learned from the Victorian electricity distribution industry’s smart metering rollout, and provide insights into the journey that water businesses may undertake to prepare for rollout.