The workforce challenge facing financial services executives is daunting. The structure of the workforce is evolving as new digital technologies, automation and advanced analytics techniques change the traditional operating model and, with it, the financial services organisational structure. At the same time, the shape of the workforce is also changing, with a more diverse employee population, multiple generations working alongside each other while experiences, skills, habits and motivations evolve. Understanding how to inspire, engage and incentivise the employee population through this period of transformation will be key.

Shaping the workforce of the future will be one of the greatest challenges facing financial institutions over the coming decade.

• Westpac's workforce revolution
  How Westpac’s strategic workforce plan keeps their revolution – to be one of the world’s great service companies – on track.
  Author: David Knoll, KPMG Australia
• The augmented workforce
  Catia Davim and Chris Foster outline four key areas for financial institutions to consider when pursuing intelligent automation for greater value and productivity.
  Authors: Chris Foster KPMG Australia; Catia Davim KPMG Australia; Bill Cline KPMG in the US; Maureen Brady, KPMG in the US
• Building an innovation culture
  Susie Quirk discusses ways to connect with employees, inspire cultural change and embrace innovation.
  Authors: Susie Quirk, KPMG Australia; Jan Reinmueller, KPMG in Singapore
• Panning for gold dust
  Four ways for financial institutions to derive greater value from customer feedback and employee insights.
  Authors: Adrian Fisk, KPMG Australia; Colleen Drummond, KPMG in the US; Anton Ruddenklau, KPMG International
• IFRS 17's transforming effect
  The deadline for IFRS 17 implementation in January 2021 will be here in a blink of an eye. And the implications for insurance organisations will be significant. But it will also create a valuable opportunity for insurers to start creating their workforce of the future. Is your organisation using IFRS 17 to transform their enterprise?
  Authors: David Kells, KPMG Australia; Soula Courlas, KPMG in Canada; Dana R Chaput, KPMG in Canada

• Trust in a digital environment
• Beyond tech talent
• Aviva raises the bar
• Creating a digital workforce
• Insurance workforce of the future
• Driving diversity in alternative investments
• Spotlight: CLEVVA
• The confidence to lead
• Diversity in financial services
• Easier moves, tighter rules