There are many advantages to outsourcing, as well as complexities and risks, and now with disruptive technologies and robotic process automation on offer, there are even more considerations.
To uncover existing and emerging shared service and outsourcing issues, as well as innovative ideas and solutions, KPMG conducted roundtable discussions in Melbourne and Sydney, attended by executives from multiple corporate functions from financial services, telecommunications, fast food, healthcare, energy and other key industries.
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