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Matthew Ames: My patient experience
Matthew Ames: My patient experience
Matthew Ames was 39 years old when what started as a sore throat resulted in the loss of all four of his limbs. Matthew shares his story and provides his perspectives on the need for more patient-centred care.
The case for greater patient-centred care is clear and there are examples and steps that organisations can take to get there. At the heart of this change must be patients.
In this video, we hear from Matthew Ames about his personal experience of being a patient and his views on what healthcare organisations need to focus on to make great patient experiences the norm and not the exception.
You can find out more about Matthew’s story at https://renovatingmatthew.com
