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NDIS: Shaping the future of South Australia

NDIS: Shaping the future of South Australia

The 'Shaping the Future of South Australia' report delivered to the Government of South Australia provides insights and key recommendations to maximise the social and economic benefits of the State's disability sector.


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In what has been described as the biggest reform since Medicare, the National Disability Insurance Scheme (NDIS) is a catalyst for significant change across the disability sector and seeks to drive a system with end-users at its core. This will result in greater individual choice and control of services and service delivery for more than 32,000 people with a disability in South Australia with an expected increase in disability service spend from $760m to $1.5bn within 3 years. Nationally, the scheme will deliver individualised support to 460,000 Australians at a cost of $22bn each year.

This brings with it the opportunity to allow South Australia to become a global leader in inclusion and social reform – enabling citizens and the economy to thrive. The transformation is bigger than the NDIS and presents the opportunity to reimagine the future of the sector and identify actions to tangibly achieve that vision.

If the State is successful, we will see the following:

  • the creation of new services and service delivery models – driving new jobs and better quality of life outcomes
  • local leadership and collaboration translating to national and international opportunities for growth and export of IP
  • citizens achieving the quality of life they aspire to and have the opportunity to engage in, and drive the changes that affect them
  • attracting investment, people and organisations to South Australia.

Priority actions

A number of recurring themes and actions were identified across all stages of the Shaping SA work. Five priority actions were identified as the immediate next steps.

Shaping SA priority actions

1. Create a Sector Collaboration Centre

Create a sector-driven mechanism to enable and support the South Australian sector to achieve a shared vision, develop capability and increase overall competitiveness in the local and national human services markets. The Centre can lead the progress of other identified actions through multiple workgroups.


2. Design and deliver a sector-wide leadership capability program/platform

Design and deliver a co-funded leadership program that facilitates the uplift of commercial capability across sector leaders, including:

  • commercial acumen and strategy
  • values-based leadership
  • organisational transformation and development
  • customer centricity and customer service
  • change management.


3. Organisational technology review and strategy

Short-list technology solutions that meet sector needs and requirements into the future and expedite organisational technology search and selection through the provision of expert technology advice, maturity assessments and technology strategies.


4. Assistive Technology Centre of Excellence

  • Establish an Assistive Technology Centre of Excellence, leveraging converged sector and existing Ageing Well opportunities, such as linking with Living Labs.
  • Focus on business opportunities to export into the Australian market and beyond.


5. Define tangible mechanisms to empower demand-side (customer voice and genuine engagement)

  • Develop a leading practice toolkit for the sector that details tangible mechanisms to empower end users, building on existing recommendations including consumer advocacy, peer networks and genuine co-design. 
  • Create an open source platform that enables connection and sharing of ideas and practice.

Read the report

To learn more about the the key ideas and findings, download the full report (PDF 5.5MB)

About Shaping the Future of South Australia

The Shaping the Future of South Australia series began in 2014, engaging business, government, academic and community leaders to map initiatives designed to advance the state’s prosperity. Previous iterations of the program have focused on the economic transformation and growth opportunities for the State (2014) and Ageing Well (2016).

The program features a non-partisan approach and is supported by key partners KPMG, BankSA, the Committee for Economic Development of Australia (CEDA), Flinders University, and The Government of South Australia.

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