Share with your friends

Considering the business case for IoT in utilities

Considering the business case for IoT in utilities

The justification for a utility business to pursue an Internet of Things (IoT) strategy is strong. Examination of the soft or hard benefits support the case that a detailed investigation is warranted.


Also on

Illustration of connected power and technology icons

A great deal of investment of intellect and effort has been directed to IoT and we continue to see momentum gaining across the broad IoT ecosystem and its applications. Successful commercial IoT deployments that deliver true value to businesses are growing in number. In the context of a technology-driven digital transformation, advances in IoT present power and utility businesses with vast opportunities worthy of consideration. With this in mind, it makes sense for organisations to include IoT within their technology mix, and in a manner that considers IoT to be an enabler of innovation across the entire organisation.

In this article we look at the key benefits and challenges the IoT ecosystem presents for power and utility organisations, including:

  • deferring or avoiding capital expenditure
  • risk mitigation
  • reductions in operating expenditure
  • gains in operational efficiency and excellence
  • new products and services
  • opportunities to empower customers, improve customer sentiment, and increase retention.

Key takeaways include:

  • Set IoT strategy from the top – Ensure that all necessary parts of the organisation participate to prevent IoT from remaining hidden within a silo, limiting its ability to deliver benefits.
  • Collaborate – Bring together internal cross-functional teams to pursue broad organisational benefits. Work with trusted partners to capitalise on their strengths.
  • Build capability – New skills will be necessary both in terms of new technologies and in terms of the data and information that will be generated through IoT.
  • Ecosystem – A successful IoT strategy requires a rich ecosystem of IoT innovators and technologies.
  • Undertake proofs of concept – These should be the training ground for your teams to be brave and to innovate, and from which learnings will later contribute to developing the business case.
  • Develop your economic model and business case – This will be the opportunity to objectively justify where and how IoT should be used within the organisation, appropriately balancing costs and effort against the benefits.

©2021 KPMG, an Australian partnership and a member firm of the KPMG global organisation of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved. The KPMG name and logo are trademarks used under license by the independent member firms of the KPMG global organisation.

Liability limited by a scheme approved under Professional Standards Legislation.

For more detail about the structure of the KPMG global organisation please visit

Connect with us


Want to do business with KPMG?


loading image Request for proposal

Save, Curate and Share

Save what resonates, curate a library of information, and share content with your network of contacts.

Sign up today