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Using big data to put citizens first – podcast

Using big data to put citizens first – podcast

Local councils are discovering that their residents are not only ratepayers but customers, with high expectations of service delivery. How can sophisticated data analytics drive innovative practice in local government that puts the customer first?

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Shane O'Sullivan
Shane O'Sullivan

Partner, Digital Delta

KPMG Australia

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“Always look at data through a customer lens.”

“We’re investigating AI to answer frequently asked questions and make life easier for the end user.”

Gavin Shields
Manager, Information Services, Wyndham City Council


“Governance is paramount – privacy and controls must always be in place.”

“Data allows senior council leaders to plan services for rate payers more effectively.”

David Evans
Director, Data Science, KPMG

 

Further reading

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