Using big data to put citizens first – podcast

Using big data to put citizens first – podcast

Local councils are discovering that their residents are not only ratepayers but customers, with high expectations of service delivery. How can sophisticated data analytics drive innovative practice in local government that puts the customer first?

1000
Shane O'Sullivan

Partner, Data & Cloud

KPMG Australia

Email

“Always look at data through a customer lens.”

“We’re investigating AI to answer frequently asked questions and make life easier for the end user.”

Gavin Shields
Manager, Information Services, Wyndham City Council


“Governance is paramount – privacy and controls must always be in place.”

“Data allows senior council leaders to plan services for rate payers more effectively.”

David Evans
Director, Data Science, KPMG

 

KPMG Enterprise in Australia Business Insights – Podcast series

KPMG Australia acknowledges the Traditional Custodians of the land on which we operate, live and gather as employees, and recognise their continuing connection to land, water and community. We pay respect to Elders past, present and emerging.

©2022 KPMG, an Australian partnership and a member firm of the KPMG global organisation of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved. The KPMG name and logo are trademarks used under license by the independent member firms of the KPMG global organisation.

Liability limited by a scheme approved under Professional Standards Legislation.


For more detail about the structure of the KPMG global organisation please visit https://home.kpmg/governance.

Connect with us

Save, Curate and Share

Save what resonates, curate a library of information, and share content with your network of contacts.