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Using big data to put citizens first – podcast

Using big data to put citizens first – podcast

Local councils are discovering that their residents are not only ratepayers but customers, with high expectations of service delivery. How can sophisticated data analytics drive innovative practice in local government that puts the customer first?

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David Evans

Director, Data Science

KPMG Australia

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“Always look at data through a customer lens.”

“We’re investigating AI to answer frequently asked questions and make life easier for the end user.”

Gavin Shields
Manager, Information Services, Wyndham City Council


“Governance is paramount – privacy and controls must always be in place.”

“Data allows senior council leaders to plan services for rate payers more effectively.”

David Evans
Director, Data Science, KPMG

 

Further reading

KPMG Enterprise in Australia Business Insights – Podcast series

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KPMG International Cooperative (“KPMG International”) is a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm.

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