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Harris Farm Markets eliminates inefficiencies using Microsoft Dynamics

Harris Farm Markets eliminates inefficiencies

KPMG implements Microsoft Dynamics for Harris Farm Markets, replacing legacy IT systems with modern and automated business processes.

John Munnelly

Partner, Global Microsoft Business Applications Lead

KPMG Australia


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Fruit market with various colourful items on display

Harris Farm Markets is a family-owned and run fruit and vegetable business, founded in 1971. The company has more than 1000 employees and 26 stores across New South Wales, and an annual turnover of A$300 million. To manage their business, Harris Farm were previously using a 25 year old inventory management application and an old accounting system, which resulted in inefficient and inaccurate stocktake and ordering.

In-store staff used ad-hoc paper forms to perform a full-store stocktake every month. This required 3 to 5 employees and took a total of 55 hours over a weekend – the store’s busiest period. This manual stocktaking was prone to error, and the system resulted in stores under-ordering, and often running out-of-stock. Inefficient practices were causing bottlenecks in moving stock in and out, which could result in degradation or wastage of fresh produce.

The rapidly growing company needed to improve warehouse operations and accounting processes, and management wanted new data analysis and reporting capabilities.

Client results

From April 2009, Harris Farm Markets began implementing Microsoft Dynamics NAV across its business. The company also implemented Windows Mobile on its 80 in-store handheld scanners. Harris Farm Markets now has a cohesive, easily customisable system for managing its finances, stock movement and retail merchandising. It has automated labour-intensive ordering, allowing staff to focus on improving the customer experience, and fresh produce deliveries now leave the markets up to 2 hours earlier each morning, ensuring the stock in stores is ready to sell by 8am.

“Microsoft Dynamics NAV is helping us run our business more efficiently, has given us greater control and visibility of our supply chain and company data. The system supports our strategy to be Australia’s favourite destination for fresh food retailing.” – Mark Hudson, Chief Information Officer, Harris Farm Markets.

Microsoft Dynamics NAV has provided the following benefits:

  1. Improve customer experience: auto-replenishment system ensures that Harris Farm never run out of stock, and the business insights reports highlighting bests sellers and customer’s habits.
  2. Reduce costs: an integrated accounting, ordering and inventory system saves employees’ time and Harris Farm staffing costs.
  3. Visible and integrated supply chain: Harris Farm saw improvements in departure times for their delivery truck, up to two hours earlier.

The project

KPMG assisted Harris Farm Markets migrate its financials from its old accounting system to Dynamics NAV's financial modules in June 2009. In September 2010, the company moved its warehouse operations to the new application, and in July 2011, the integrated platform went live.

KPMG implemented Microsoft Dynamics NAV and customised the system to provide synchronised product information across all stores, and a single view of inventory integrated with their POS system.

We also helped Harris Farm to create workflows to support the company’s invoicing process and an auto-replenishment system.

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