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HR Transformation Survey 2017: Which lens are you using?

HR Transformation Survey 2017

As the digital era redefines the world around us, many organisations risk 'falling behind' in the race to embrace the future of work. The inevitable choice businesses and their HR functions face amid today's unprecedented forces of change are clear: Drive change or be changed. Shape or be shaped.


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Which lens are you using to drive change?

As disruption becomes the new norm, it’s time for a fresh perspective.

Organisations, as well as HR, need to change their perspective and embrace new ways of operating if they are to remain viable in today’s market.

Successful transformation in the digital age requires businesses to have a clear destination and an intelligently designed roadmap to get there. KPMG provides a fresh perspective and insights from our global HR Transformation survey to help drive this change.

Key highlights

  • Three out of four organisations that undertook HR transformation have successfully executed initiatives such as implementation of cloud HR technology.
  • The common characteristics for success for those ‘enlightened’ organisations were: changes to operating models alongside their implementation (72 percent), building a business case with clear measure for success (73 percent) and being viewed as adding strategic value to the business (89 percent).
  • The other lens showed that while HR initiatives are said to be meeting expectations (44 percent), 59 percent of organisations lack a business case or metrics.
  • The common characteristics for failure of HR initiatives were: organisations not changing roles or structure consistent with their transformation (85 percent), not identifying measures for success (90 percent) and having moderate to no change management capabilities (75 percent).
  • Within the next year, however, 36 percent of organisations expect to employ intelligent automation which will drive significant changes for the business and HR operating model.
  • The road to HR transformation success begins with a precise destination and a clear focus to embrace bold change in today’s digital era.

About this survey

This year 887 executives from 48 countries participated in the HR Transformation Survey, with representation from 27 industries across Asia Pacific, Europe, North America, Middle East/Africa and Latin America. Two thirds of respondents were from organisations with less than 5,000 staff, 20 percent had 5,001-20,000 employees and 16 percent had more than 20,000 employees.

Further resources

KPMG hosted a national series of roundtable events, ‘HR Transformation – Change your lens’, to discuss how the HR function can rise to the challenges posed by mega workforce trends in the market.

Download further information on our KPMG Business Partner Service Offering as well as KPMG Powered HR along with a copy of our presentation from the event:

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