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Technology transformation in higher education

Technology transformation in higher education

A host of new technology developments and trends are threatening to upend the conventional operation of higher education institutions. KPMG's Stephen Parker, National Sector Leader for Education, discusses the potential transformations.


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The higher education sector is starting a major transformation. Stephen Parker, KPMG’s National Sector Leader for Education sees technology as a major driver, and that many institutions face challenges as they change their processes, structures, and cultures to accommodate and embrace digital disruption.

Back office

Technology such as cognitive machine learning provide opportunities for institutions to automate many processes which will free up resources and support enterprise resilience.

Student experience

Business systems are empowering universities to gain visibility into the entire student journey, from enquiries to enrolment, to registering for classes, and through to becoming alumni. Technologies such as the internet of things can also empower the creation of ‘smart campuses’, revolutionising the everyday student experience.

Trusted qualifications

Micro-credentialing – a method of studying smaller modules and obtaining a badge or certificate – may replace the traditional bachelor’s degree, with blockchain technology being used to validate the qualifications.


Technology enables greater research collaboration, allowing institutions and research teams to engage multi-disciplinary teams across borders to solve the world's big problems.

University – illustration

Accelerating university transformation

How universities can use technology to adapt for a changing world.


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KPMG International Cooperative (“KPMG International”) is a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm.

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