KPMG help drive efficiency at Swisse with Microsoft solution

KPMG help drive efficiency at Swisse

Swisse, a leading global wellness brand that provides vitamins and supplements, super foods and skincare to the world, are using Microsoft Dynamics AX (ERP) along with the help of KPMG to boost efficiency.

John Munnelly

Chief Digital Officer and Global Microsoft Business Applications Lead

KPMG Australia


Prior to implementing Microsoft Dynamics, Swisse had multiple legacy systems running. They were looking for a new solution that would provide greater efficiency, control and transparency to support their rapidly growing business as it expanded into international markets.

Swisse’s primary measure of a successful implementation was to use Microsoft Dynamics AX to ship to their customers from day one, which was achieved.

Watch the video to find out why Swisse chose Microsoft Dynamics for their ERP solution, the benefits they have seen so far, and how KPMG helped as their Microsoft Partner.

Read the Swisse Microsoft Dynamics Client Story

About Swisse

Oliver Horn, Managing Director, Swisse Wellness

Swisse is really one of those incredible success stories. We are sold in about eight countries around the world and we have the ambition to launch in about 10 more over the next 3 years and it's been a runaway success story here in Australia where we are the leading brand, but more importantly overseas as well.

Business challenges prior to implementing Microsoft Dynamics

Felicity Nutter, General Manager of Business Technology, Swisse Wellness

We'd pretty much outgrown the legacy software, we were experiencing challenges with month-end which was taking most of the month, reconciliation challenges between our inventory systems and our finance systems and we had a whole world of manual controls which were time-consuming and inefficient to maintain.

Benefits of Microsoft Dynamics

Tom Coleman, Chief Financial Officer, Swisse Wellness

We've certainly seen some better cost analytics capabilities so areas like that as well as what we call 'native reporting' so the reporting that comes out of the systems so that's certainly helped. Our monthly reporting as well has been an improvement as we were typically taking quite some time to generate both reporting and integrated planning into the system so again that has been streamlined as part of that process and system security has also certainly improved as well so we have what we call integrated system security so we're managing a delegation of authority in a more automated way.

Felicity Nutter, General Manager of Business Technology, Swisse Wellness

Immediately we had some efficiencies in the warehouse in put-away, and as the months go by we're seeing a reduction in month-end processing times, greater throughput in order volumes through the warehouse, and customer order fulfilment rates.

People recognise the Microsoft interface, so it's been very easy to use, very easy to train and people have adapted to it very quickly, and adopted it with enthusiasm.

Our goal was to be able to move stock out of our warehouse on day 1, and we proudly achieved that goal, in our first month we hit all our business KPIs in spite of the fact that we were rolling out the ERP software.

Why we chose KPMG

Tom Coleman, Chief Financial Officer, Swisse Wellness

KPMG were a great partner for us, I think any consultancy partner in these sorts of situations, when they feel like they're part of the organisation then you know they're doing a good job. So they're talking the talk and walking our walk. But at the same time they've brought the rigour and the process and those sorts of structures that was really required to make sure this project was delivered on time and at the right cost, but equally without too much risk and business interruption. KPMG managed all those areas really well and I would absolutely use them again.

Working shoulder to shoulder - KPMG and Swisse

Simon Benson, Partner, National Head of Alliances Markets and Growth, KPMG

We can talk about the success of the ERP implementation and I'm really proud of that, but it was always part of a longer journey with them (Microsoft) that I'm delighted to be on. We are looking at all Microsoft's solutions and capabilities as they're bringing them out, and looking at how we can take advantage of them with Swisse.

Oliver Horn, Managing Director, Swisse Wellness

So we're very excited about the future, we've come a long way, we're a global brand now, but I think over the next 10 years we will see the global success story continue for Swisse.

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