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Future-proof your reverse logistics

Future-proof your reverse logistics

Will your supply chain meet the challenge of post-Christmas returns?

Peter Liddell

Partner, ASPAC Head of Supply Chain

KPMG Australia


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Understanding the true ‘cost to serve’

Across many industries, reverse logistics flows are typically unplanned, becoming very difficult to manage and are highly inefficient. Many organisations do not know the true cost of returns, as they lack skill and effective know-how to analyse the data and more often than not, they haven’t focused on this part of the supply chain network.

Understanding the cost to manage returns involves defining the end-to-end reverse logistics function and accurately calculating the total cost to perform all related activities, including labour, facilities and processing costs associated with the recovery, disposal, discounted sale, recycling, and repair or refurbishment costs of the returned goods.

This report explores the true cost to serve, reverse logistics strategies and approaches and the criteria to consider when choosing a reverse logistics service provider.

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KPMG International Cooperative (“KPMG International”) is a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm.

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