In the first of our ongoing podcast series from KPMG Enterprise, Rob Bazzani reminds us that the fundamentals of good customer service are key to small business success.
"Focus on sales, sales, sales."
Also, read Rob's article, SMEs want reassurance and action from government in 2017, featured on KPMG's NewsRoom.
© 2020 KPMG, an Australian partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved. Liability limited by a scheme approved under Professional Standards Legislation.
KPMG International Cooperative (“KPMG International”) is a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm.