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Meet EVA – the future face of the Invisible Bank

Meet EVA – the future face of the Invisible Bank

Banking today is hidden from view, obscured behind our day-to-day lives, only surfacing at pivotal moments; getting a job, moving home, retirement. By 2030, technology will drive a fundamental shift in banking. It will change from being hidden to completely invisible. This ‘Invisible Bank’ will be buried in a broader, more digital, connected way of life. Meet EVA, Enlightened Virtual Assistant, our vision of the future of invisible banking.

Ian Pollari

National Sector Leader, Banking and Global Co-leader, KPMG Fintech practice

KPMG Australia


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Driven by the evolution of artificial intelligence, EVA will combine banking seamlessly with our everyday routine. She will be constantly available and can be personalised to your needs, helping you live a comfortable, efficient and well-balanced life.

Our vision for retail banking in 2030 is one of a disaggregated industry – with three distinct components.

  • The first layer, EVA, is the platform layer. She combines all of the many other services provided by smart tech with banking.
  • The second layer is the product, which will become more flexible and customer centric.
  • The process layer will bring a new wave of utilities to operate the transactional infrastructure of banks.

Technology is an unstoppable driving force and banking is only at the beginning of its transformational journey. The Invisible Bank is one possible future of how that journey will play out and EVA is a challenge to examine the potential challenges and opportunities it may bring.

EVA represents a future challenge to banking but if navigated well, it has the potential to offer an array of opportunities for your business. Our report outlines how you can exploit those opportunities.

Read the full report (PDF 1.7 MB)

Meet EVA

© 2020 KPMG LLP, a UK limited liability partnership, and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative, a Swiss entity. All rights reserved.

KPMG International Cooperative (“KPMG International”) is a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm.

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