Paul has extensive global experience with leading successful transformations in organisational culture, customer service and business performance. He has expertise in critical areas such as leadership capability, sales and service excellence, culture change, learning design and delivery, executive coaching and behavioural embedding. Using this expertise, he works with organisations to achieve measurable and sustainable improvements in the outcomes that matter to them.
Paul led work that produced a fourteen point improvement in employee engagement and a two quartile lift in organisational health for a major UK bank. He was a senior member of the team responsible for the service transformation of a big four Australian bank which took its customer experience results from last place to first place – a twenty-three point improvement.
Throughout his career, Paul has received a number of individual and team awards, including a CEO Service Award from a major Australian bank and three prestigious Princess Royal Training Awards from the City & Guilds Group in the United Kingdom.