Partner, Customer & Operations
Karen is a leader in improving customer experience, transforming operational performance and driving major change programmes. She has worked with leading organisations across Australia, UK and Europe to improve performance and resolve complex problems through end to end process redesign and digitisation, operating model change, performance coaching and behaviour change. Karen is results-focused and takes a practical, ‘sleeves rolled-up’ approach to implementing change. Her main goal is to support clients to deliver sustainable change to their customer and operations areas of the business which results in tangible growth and profitability.