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Benjamin Kilpatrick

Benjamin Kilpatrick

Director, Customer, Brand & Marketing Advisory

KPMG Australia

Ben specialises in customer strategy and transformation for large financial service providers. He focuses on helping organisations understand the changing landscape of consumer behaviour and translating these insights into tangible product and enterprise-wide service changes.

For than 2 years Ben has worked on a broad range of programs on key customer-related challenges within one of Australia’s largest financial institutions. He has been working closely with frontline and specialised complaints management functions, and the application of related regulatory changes in these areas.

Areas of expertise
Customer and Growth Enterprise solutions Financial Services Financial Services transformation Regulatory environment Strategy
Education and qualifications
  • MBA – Innovation and Leadership

  • ACA (ICAEW)

  • MA (Hons) History, University of Edinburgh

Accreditation
  • Prince 2 – Foundation

  • Lean Fundamentals

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