Vivienne is a conduct, risk and regulatory compliance partner. She has worked with clients across different industries such as financial services, energy, retailing and franchises, and government agencies on some of the most significant complex conduct matters in Australia. These matters relate to wage underpayment, responsible lending, fees for no service, product mis-selling, compensation schemes for misconduct and poor quality of financial advice.
Her experience in working with clients have given her exposure to industry better practices and management of a diverse range of senior external stakeholders such as regulators, unions and ombudsman.She understands the importance of helping clients navigate through these matters thoughtfully and pragmatically to ensure those impacted are front of mind and to protect both personal brand and organisation’s reputation.
The type of work that she has delivered with clients involves:
She has also acted as a strategic adviser to clients in relation to conduct and regulatory matters including advising on matters to prepare clients for regulator inspections and pre-enforcement activities.