For more than 20 years, Bernie has provided advisory and financial services advice to clients. He is a seasoned strategy and operations consultant who specialises in operating model design. His experience extends to business/CX improvement and transformation, program and portfolio management, delivery centre design and establishment, offshoring and outsourcing, merger integration and business separation.
As an experienced agile practitioner, Bernie ensures that the right governance and controls are in place when needed. He has led a number of client engagements that have delivered business simplicity, digitisation and regulatory driven change, leveraged new technologies to rationalise legacy systems, improved customer experiences, and lowered cost to serve.