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Season 3 returns in 2019

Watch Sky News on Sundays at 5:30pm AEST – Foxtel Ch 103 & 600 #TN5Y

Episode 3: Customer centricity – 18 August 2019

In our third episode of season 3 of The Next 5 Years we look at how business needs to respond to changing consumer trends.

We chat to shoppers in Pitt Street Mall and find out first-hand where and how they’re shopping, whether it’s online or in-store.

Our host Bernard Salt is joined by our panel of experts Carmen Bekker, Partner, Customer Brand & Marketing Advisory, KPMG, Holly Kramer, Non-Executive Director, Woolworths Limited and Naomi Simson, Co-Founder of Big Red Group to discuss what customers want and how business needs to deliver.

And we meet Kayla Itsines and Tobi Pearce, the founders of global fitness business SWEAT.

Quote from Carmen Bekker on The Next 5 Years for customer centricity

Previous episodes – Season 3

Catch up on all the previous episodes from the 2019 season:

Piers Hogarth-Scott on Smart Cities

Ted Surette on sustainable cities