Digital and Customer

Digital and Customer

KPMG understands that sustainable growth is achievable only when customers are put at the heart of the business.

KPMG understands that sustainable growth is achievable only when customers are put....

    Rising customer expectations and empowerment, non-traditional competitors, disruptive technologies and speed of change are all making experience led business transformation a strategic priority for organizations as they strive to lower costs and increase revenue.
    KPMG understands that sustainable growth is achievable only when customers are put at the heart of the business. Tailor made customer-centric strategies place your business as the clear customer choice. By deploying talented and cross-industry experienced individuals, we help businesses create innovative and practical strategies to grow your customer base through an enhanced customer experience while addressing internal challenges

    Digital transformation
    KPMG digital specialists assist you succeed in the digital world. Our member firms multi-disciplinary teams take a holistic view of how processes, platforms and behaviors across the front, middle and back offices need to evolve – and offer clear methodologies for executing that transformation.

    Customer strategy
    Using innovative approaches to product development and new business models, KPMG member firms support clients’ focus on their CX strategy. KPMG’s network of strategic alliance partners bring innovation and mastery of new technologies to help build strategies that respond to digital disruption.

    Customer experience
    In partnership with the KPMG Customer Experience Excellence Centre, we assist in defining winning CX strategies, redesigning customer journeys, understand customers’ behavioral motivations, identify moments of truth and interaction costs in order to improve customer loyalty, help maximize lifetime value and delight customers where it matter

    Marketing, sales and service transformation
    KPMG member firm consultants can help you to digitally enable and transform the effectiveness of your marketing, sales and service functions to create a connected enterprise - integrating front, middle and back office operations to enable a more agile and responsive business.

    Experience-centric organization
    We, at KPMG, assist our clients to empower employees and improve the employee experience with engaging digital solutions. We help you transform from a product-centric to an experience -centric business by mastering the KPMG Nunwood Six Pillars (personalization, empathy, time and effort, resolution, expectations and integrity) of customer excellence to increase loyalty and advocacy.

    Customer data, analytics and insights
    KPMG customer analytics solutions and decision engines assist harness insights to power improvements in customer experience and lifetime value. We use data to not only inform you on what has happened but also what is likely to happen and the most appropriate course of action at every decision point and customer interaction

        Strategy & Operations teams can assist our firms’ clients with:
    rapid value procurement ocuses on optimizing strategic sourcing, consolidation of the supply base, improved contract management, improved inventory management through purchase execution and procurement process effectiveness.
    working capital management designs and embeds approaches to develop and implement visibility, control and generation of cash and working capital across the business operations.
    supply chain optimization  advises on lean manufacturing, lean six sigma, operations, product lifecycle management, logistics, sourcing, and distribution.
    business integration advises on mergers of business organizations (called post merger integration), shortly after a deal is finalized or years after many mergers have been executed.
    customer management provide insights in to managing the entire life cycle of a customer, helps with visibility into customer segmentation and assists in increase customer retention and acquisition.

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