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Harvey Nash / KPMG CIO Survey 2019

Harvey Nash / KPMG CIO Survey 2019

Harvey Nash / KPMG CIO Survey 2019: A Changing Perspective

Now in its 21st year, the Harvey Nash / KPMG CIO Survey 2019 is the largest IT leadership survey in the world, with over 3,600 responses from CIOs and technology executives across 108 countries.

The survey provides direct insight into the priorities, strategies and careers of senior technology leaders around the world. In our digital age, it is no surprise to find that more IT leaders are reporting budget increases than at any other time in the last 15 years - but what are they using this for? How are they managing the balance between the huge opportunities that disruptive technologies such as AI bring and the risks of cyber security, data privacy and regulation?

A clear set of Digital Leaders1 are differentiating themselves from the pack and delivering real business results in nearly every measure. We take a closer look at these, finding that, on average, their time to market is better, their customer and employee experience is superior and their operational efficiency is higher. As a result, both revenue growth and profitability are higher too.

Digital Leaders work collaboratively with the business to put technology in the hands of value creators, clearly recognize the power of data and have a relentless focus on speed and agility.

Global findings

  • A third plan to replace more than 20% of roles with AI/automation within 5 years but the majority (69%) believe new job roles will compensate for those lost
  • Skills shortages are at an all-time high with 67% struggling to find the right talent. The top three scarcest skills are big data/analytics, cyber security and AI
  • Almost half (44%) have large-scale adoption of Cloud and at least one fifth have at least small-scale implementation of IoT, on-demand platforms, RPA and AI.

View the UAE summary

Download the full 2019 CIO Survey report

Read the press release.

UAE findings

The United Arab Emirates summary - the first of its kind - is based on responses from 57 UAE-based IT leaders and provides insight on key topics, comparing local findings against global.

  • UAE management boards are significantly more concerned with utilizing technology to increase operational efficiencies than their global counterparts
  • CEOs in the UAE (53%) are significantly more interested in IT projects which will save money compared with their global counterparts (36%), who are more attracted to those projects which will make money
  • The relentless rise of cyber-crime may be levelling out with 32% around the globe experiencing a major cyber attack in the last 2 years; this is true for only 14% in the UAE


1Organizations identified in the survey as being very or extremely effective at using digital technologies to advance their business strategy.

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