World Government Summit 2019

World Government Summit 2019

In collaboration with World Government Summit we explore perspectives on government services, cities and technology


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Perspectives on government services, cities and technology

The UAE government is intent on ameliorating its social, economic and fiscal agenda to build a country with high levels of sophistication and citizen satisfaction. It boasts a young, culturally diverse population that is comfortable with new technologies, and a leadership keen to harness this to enable transformation.

Key findings

  • Spending on smart cities in the region is forecast to double from USD 1.3 billion to USD 2.7 billion in the next four years.
  • Intelligent automation innumerable benefits across a spectrum of sectors: healthcare, finance, human resources and more.
  • Emiratization policies should contribute towards building a more stable workforce, as a predominantly expatriate one tends to be revolving in nature.
  • VAT is self-assessing, so it is important for entities to be aware which supplies and services are taxable.
  • Recent geopolitical tensions and past fluctuations in oil prices may be surmounted by a shrewd fiscal policy and a focus on long-term, sustainable growth.
  • Robust corporate governance will play a vital role in ensuring that the public sector can meet its targets by the country’s 50th anniversary.

In this report

Government services

  • Creating the government of the future: Vision 2021 and beyond
  • Implementing control frameworks and accountability
  • The imperative to increase employee productivity and performance
  • Determining the impact of VAT

City services

  • Measuring the value of a city’s services
  • Prioritizing smart innovations


  • Building the world’s most advanced cities
  • Harnessing the power of data analytics
  • Intelligent automation: How the public sector gets its smarts
  • Establishing robust cyber security
  • Gearing up for autonomous vehicles

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