The introduction of new channels, devices, and touchpoints has grown tremendously over the last two decades. Driving profitable growth today means anticipating and constantly meeting the needs of consumers – this can only be accomplished through becoming a customer-focused and connected enterprise.
Our new report, Are banks making the right investments to win customers? highlights that the banking sector as a whole leads other industries in applying and extracting value from being a connected enterprise. The report provides actionable insights on the fundamental capabilities essential for banks to become customer-centric, agile and digitally transformed connected enterprises.